Hi, I'm Nate.
Customer Support / Virtual Assistant
Work
5+ Years of Virtual Assistance
2019 - present
Having helped various businesses such as Shopify stores, SMBs, and startups, I am skilled in helping both from the frontline and management.
Key Skills
- Chat and Email Customer Support
- Managerial Skills
- Project Management
- SOP Creation
- Full Stack Web Development
- Graphic Design
- Web Design
- Digital Marketing
Primary Tools
- Zendesk
- HubSpot
- Shopify
- Google Suite
- Zoho Mail
- PayPal Business
- Figma
- Humanity (TCP Software)
Secondary Tools
- Framer
- Premiere Pro
- Canva
- HTML, CSS, JavaScript
- Next.js, MERN
6 Years of Email Customer Support
2013 - 2019
Having worked with big brands such as Uber, Spotify, Lyft, and Google, I possess world-class skills in providing exceptional customer support experience through email.
Key Skills
- Email Customer Support
- CRM Proficiency
- Managerial Skills
- High KPI Consistency
- Tech Product Expertise
Primary Tools
- Zendesk
- Salesforce
- Company-specific CRMs
Secondary Tools
- Google Suite
- Workday
- Peoplesoft
About Me
Versatile Virtual Assistant with 11 years of experience within e-commerce, software, and customer service. Proficient in tools like Shopify, HubSpot, and Salesforce, with expertise in virtual assistance, customer support, and process improvement. Skilled at managing operations, enhancing workflows, and delivering exceptional support in dynamic environments.